These Terms & Conditions (“Terms”) govern the use of the Aunest mobile application (“App”),
operated
by Jewelbox App India Private Limited, India (“Company”, “Aunest”, “we”, “us”, or “our”).
By accessing or using the App, you agree to be bound by these Terms. If you do not agree,
please
discontinue use of the App.
1. About Aunest
Aunest is a technology platform that enables users to:
- ● Invest in gold-backed financial instruments such as Gold ETFs and Gold Funds of Funds (FoFs)
- ● Purchase digital gold through third-party service providers
- ● Browse and purchase physical gold jewellery from independent vendors
- ● Access gold-backed loan offerings through partnered lenders
Aunest operates solely as a facilitator and technology platform. The Company does not:
- ● Act as an Asset Management Company (AMC)
- ● Provide investment advisory or portfolio management services
- ● Lend money or issue credit
- ● Manufacture, sell, or certify jewellery
2. Eligibility
To use the App, you must:
- ● Be at least 18 years of age and legally competent to enter into a binding contract
- ● Have valid PAN and government-issued identification
- ● Be legally competent to enter into a binding contract
- ● Complete applicable KYC and verification requirements as per norms
The Company reserves the right to restrict or terminate access if eligibility conditions are not met.
3. Investments & Financial Products
- ● Mutual fund and ETF investments are subject to market risks
- ● Past performance is not indicative of future results
- ● All investment decisions are made solely at the user's discretion
Investment products are offered and managed by SEBI-registered Asset Management Companies, and transaction execution is facilitated through regulated intermediaries. Aunest does not provide investment advice.
4. Digital Gold
- ● Digital gold services are facilitated through third-party providers
- ● The underlying gold is stored with insured vaulting partners
- ● Prices are market-linked and may fluctuate
- ● Aunest does not guarantee price stability or returns
5. Jewellery Marketplace
- ● Jewellery products displayed on the App are offered by independent third-party vendors
- ● Product quality, purity, hallmarking, delivery, warranties, and after-sales service are the responsibility of the respective vendor
- ● Aunest acts only as a marketplace facilitator
6. Gold Loan Services
- ● Gold loan services are provided by RBI-registered Banks or regulated lenders
- ● Loan approval, interest rates, tenure, and repayment terms are determined solely by the lender
- ● Aunest does not guarantee loan approval or loan terms
7. Third-Party Service Providers
To enable specific functionalities, Aunest integrates with the following third-party service providers:
- ● Smallcase – for facilitation and execution of Exchange Traded Fund (ETF) transactions and Loan against the shares facilitation
- ● Cybrilla – for mutual fund transaction processing and related services
- ● Augmont – for facilitation of digital gold transactions, storage, and vaulting services
These entities operate independently and are responsible for their respective services and regulatory obligations.
8. Payments
Payments may be made through supported methods including UPI, net banking, cards, or other approved modes. Certain transactions may involve partial payment through investment redemption and balance payment via direct payment methods.
9. Cancellations, Refunds & Returns
- ● Financial investments cannot be cancelled once processed
- ● Digital gold refunds and cancellations are governed by the respective service provider's policies
- ● Jewellery cancellations, returns, and refunds are governed by vendor-specific policies
- ● Applicable timelines and deductions will be communicated where relevant
10. User Responsibilities
Users agree to:
- ● Provide accurate and complete information
- ● Use the App lawfully and responsibly
- ● Refrain from fraudulent, misleading, or abusive activities
11. Limitation of Liability
The Company shall not be liable for:
- ● Market losses or price volatility
- ● Acts or omissions of third-party service providers
- ● Delays or failures due to force majeure events
Use of the App is at the user's own risk.
12. Intellectual Property
All trademarks, logos, content, and intellectual property displayed on the App belong to Jewelbox App India Private Limited or its licensors. Unauthorized use is prohibited.
13. Governing Law
These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction.
14. Contact
Email: wecare@aunest.in
Phone: +91 9169166466
